Privacy Policy

This website is owned by Hilvy Limited, a company registered in England

Last updated: 10 April 2025

1. Introduction

This privacy notice explains how we collect, use, and protect your personal data when you use our website www.hilvy.io. This includes any information you provide when you purchase a product or service, sign up to our newsletter, or contact us.

By using our site and providing us with your data, you confirm that you are over 13 years of age.

Hilvy Ltd is the data controller responsible for your personal data.

Company number: 11529251
Registered address: 71–75 Shelton Street, London, WC2H 9JQ
Contact email: info@hilvy.io

If you have any concerns, you have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk. We would appreciate the opportunity to resolve your concerns directly first.

Please notify us if your personal information changes by emailing info@hilvy.io.

2. What Data We Collect

We collect and process personal data, which means any information that identifies you.

This includes:

  • Identity Data: Your name or other identifiers.
  • Contact Data: Email address, phone number, billing or shipping address.
  • Financial Data: Payment information (processed securely via Stripe).
  • Transaction Data: Details of payments and purchases.
  • Technical Data: IP address, browser details, device information, and interaction data.
  • Profile Data: Account settings, preferences, interests, and survey responses.
  • Usage Data: Information about how you use our website and services.
  • Marketing Data: Preferences in receiving marketing and communication.

We also collect aggregated data, which does not reveal your identity and is not considered personal unless linked back to you.

We do not collect any special category data (e.g. health, ethnicity, religion) or data on criminal convictions.

3. How We Collect Data

We collect data in the following ways:

You give it to us directly:

  • When you make a purchase.
  • When you fill in a form or contact us.
  • When you subscribe to newsletters or enter promotions.

We collect it automatically:

  • Through cookies and analytics as you use our website.

We may receive it from third parties:

  • Analytics providers like Google.
  • Public databases like Companies House.

4. How We Use Your Data

We only use your personal data when legally permitted, including:

  • To perform a contract with you (e.g. processing orders).
  • Where it’s necessary for our legitimate interests (e.g. improving our services).
  • Where we are legally required to do so.
  • With your consent (e.g. sending marketing emails).

You can withdraw your consent at any time by contacting info@hilvy.io.

5. Marketing Communications

You may receive marketing from us if:

  • You have requested information or made a purchase, and
  • You have not opted out, or
  • You have explicitly opted in.

We will never share your personal data with third parties for marketing without your consent.

You can unsubscribe at any time by clicking a link in our emails or by contacting info@hilvy.io.

6. Who We Share Your Data With

We may share your personal data with trusted third parties, including:

  • IT and system providers.
  • Professional advisers (lawyers, accountants, insurers).
  • Government authorities if legally required.
  • Business partners in the event of a merger or acquisition.

All third parties must treat your data lawfully and securely.

7. International Data Transfers

Some of our service providers operate outside the UK. Whenever we transfer your data internationally, we ensure appropriate safeguards are in place, including:

  • Transfers to countries with an adequacy decision by the UK government.
  • Use of UK-approved Standard Contractual Clauses or the UK IDTA.

We no longer rely on the invalidated EU-US Privacy Shield.

8. Data Security

We apply security measures to protect your personal data from unauthorised access, use, loss or disclosure.

Access is limited to those who need it, and they are required to keep it confidential. We also have procedures in place to deal with any suspected data breach.

9. How Long We Keep Your Data

We retain your data only as long as necessary, including for legal, tax and accounting purposes. For example:

  • Customer records are typically retained for six years after the last transaction.
  • Marketing data is retained until you opt out or request deletion.
  • Aggregated or anonymised data may be kept indefinitely.

You can request deletion at any time.

10. Your Legal Rights

Under UK data protection law, you have the right to:

  • Access your personal data.
  • Correct inaccurate data.
  • Request deletion of your data.
  • Object to processing.
  • Request restriction of processing.
  • Request data portability.
  • Withdraw consent at any time.

To exercise any of these rights, contact info@hilvy.io. For full details on your rights, visit www.ico.org.uk.

11. Cookies

We use cookies to enhance your experience, understand how our website is used, and show relevant content or ads.

You can control or disable cookies through your browser settings or via our cookie banner when you visit the site.

We only use non-essential cookies (like analytics or advertising) with your consent. Essential cookies cannot be disabled as they are necessary for site functionality.

For more information, please see our Cookie Policy.

12. Links to Third Parties

Our website may contain links to third-party websites. Clicking these may allow third parties to collect or share your data.

We are not responsible for their privacy practices. Please review their privacy notices separately.

13. Updates to This Policy

We may update this policy from time to time to reflect legal or business changes.

This version was last updated on 10 April 2025.